Flip Product Update: March 2023

Hi there,

Welcome to Flip's March Product Update! Here's what we've launched:

- Fixed Phones Functionality                  Improvements

- New Customer greeting message

- Restrict reservation bookings less      than the threshold time. 

- Infrastructure and Stability                  enhancements 

- Do not accept reservations that are     less than an X time in advance

- Address unit number handling            improvements for Australia

Have you seen our help guide for fleets to help optimise your system in preparation of Ramadan

Happy Automating,

Team Flip

2023 Client Survey

Please let us know what you want and how we are doing!

Your input and feedback is important to us! The following is a brief survey that we hope you and anyone else in your organization will participate in.

Want To Chat?

So do we!
To discuss your needs, get a more detailed Product overview, and learn how to get the most out of Flip, book time to chat with our team here:

Do you know someone who could benefit from Flip?

Fixed Phones Improvements

Table/Room Number: Flip can now ask for a Table or Room number instead of only a name. Allowing fleets to give a better experience to Fixed Phones customers and allowing you to add more Restaurants and Hotels onto Fixed Phones.

Driver/Customer Notes: We have added an option so you are able to add a Driver and Customer notes. During the call, The customer note will be read out to the customer i.e. "The driver will meet at the main entrance". We have a number of preset messages however you can also opt for a custom message.

To setup / amend Fixed Phones navigate to: Flip Portal -> Configurations -> Inbound Calls -> Fixed Phones

New Customer Greeting Message  

Flip has introduced a setting for callers who ring your fleet to give them a different greeting based on their usage to enhance the caller experience.

1st Time Caller:

Thanks for calling Flip Taxis. This is your first call with us, so please listen closely! (Regular call flow then continues)

2nd Time Caller:

Hi Kelly, thanks for calling Flip Taxis. You've only called us a few times before, so please listen closely! (Regular call flow then continues)

3+ Calls:

Hi Kelly, thanks for calling Flip Taxis. (Regular call flow then continues)

No Calls in 30+ Days: 
Hi Kelly, thanks for calling Flip Taxis. You haven't called us in a little while, so please listen closely! (Regular call flow then continues)

Restrict Reservations that are less than an X time in advance

Flip now has the ability to restrict callers from pre-booking trips that are less than a specified time threshold.

If the caller is trying to book a reservation ride that is below the set number of minutes, Flip can advise the caller to call back at the time of the required trip, and then either hang up or send the caller to an operator.  

Infrastructure and stability enhancements 

We conducted the penetration testing and analysis of the Flip CX platform between February 25, 2023, to February 26, 2023. Based on the Flip CX platform review, we can attest that Flip CX is aware of security best practices. They have attempted to ensure its systems and technologies are consistently deployed with industry best practices.

Unit number handling improvements for Australia Region

Flip has added a number of improvements for addresses with a unit numbers.

Welcome to our new Customers!

A warm welcome on board to all our new customers in the past month. We are excited to continue to build your automation! 

• Abba Cars, Warrington
• 001 Royal MK

• Royal Cars Oxford
• Wednesfield Radio Cars

24/7 Support

If you need something right away, or are having an issue, reach out to us by either of our preferred methods:

Emergency Phone Support

If everything is down, we’ll help you get back up. Our emergency phone lines for your region can be found in your Flip portal under “Support.” 

Stay tuned for more updates…

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