November 2023 - Product Update

Hi there,

Welcome to Flip's November Product Update!

Here's what we've launched:

• Feature Focus: Fixed Phones 
  

• Temporary Scheduling Blocker
  

• Reporting Improvements
  
• Bypass list updates

Happy Automating,

Team Flip

Direct Debit!
UK & IRE Clients

Feature Focus:

Are you using our Fixed phones?

Quick and simple bookings that free your Call Center Agents to handle the more complex calls.

Temporary Scheduling Blocker

We are excited to introduce a new feature in our automation system that enhances your scheduling experience: we have added the ability to block scheduling for a set number of minutes and automatically re-enable bookings afterward. 

Users can access this setting in the portal under the New Ride settings and choose the option to block scheduling.

Users can specify set the duration (in minutes) for which scheduling should be blocked. For example, 30 minutes, 60 minutes, etc.

This will ensure that you no longer forget to re-enable bookings, you can play custom messages and even decide how to handle to call. 

Reporting improvements 

We have improved our Analytics reporting by adding filters and more data to help with specific searches.

• Added "dispatch rejected" and "bounding box" filters on Call By Call Analysis
• Outbound Call Transcriptions/Responses
• Fixed phone filter added to Inbound reporting and Call By Call Analysis
• Bypass reasons added to Inbound reporting and Call By Call Analysis

Bypass List Enhancement

Based on customer feedback, we have improved the Bypass feature on our portal by allowing users to instantly add numbers and disable selected features. Previously, there was a short delay before changes took effect.

24/7 Support

If you need something right away, or are having an issue, reach out to us by either of our preferred methods:

Emergency Phone Support

If everything is down, we’ll help you get back up. Our emergency phone lines for your region can be found in your Flip portal under “Support.” 

Stay tuned for more updates…

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