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20220906 - Flip - Hubspot Email Templates

Flip Product Update: October 2023

WavingBot - Transparent Background

Hi there,

 

Welcome to Flip's October Product Update!

Here's what we've launched:

  • Conversational Locations V1
  • Card Payments V1
  • Release booking now available on Autocab
  • Fixed phone filter added to call-by-call analysis 

Happy Automating,

 

Team Flip

Card Payments:
Do you want to accept Card Payments with Flip IVR?

 

Now available in the Australian region. 

Register your interest Here.

Register Interest

Direct Debit!
UK & IRE Clients

Direct Debit is here!

Please have your accounting sign-up in advance of next billing. You will not be billed until after you receive notice.

Direct Debit Sign-up

Conversational Locations V1

We have recently released our first version of "Conversational Locations." In V1 of this feature, Flip can now detect if a location provided from the caller is incomplete. Flip will then ask the caller follow-up questions to obtain the necessary information. For example, a location provided is missing a business name or number.

Lastly, if there are multiple addresses that match the location given, Flip can request further details to ensure accuracy.

Example 1: No Property Number provided.

Screenshot 2023-10-09 at 11.54.11

Example 2: Same Address exists in multiple areas/suburbs.

Screenshot 2023-10-09 at 12.02.36

Card Payments V1

We are excited to introduce the ability to add a payment card to a booking over the phone. This feature enhances the convenience and flexibility of our booking system, allowing customers to securely provide their payment information during a phone call. This feature will also allow callers to use an existing registered card for payment of a booking.

  • Customers can add a card for payment of their bookings over the phone by providing their payment card details.
  • Customers receive payment confirmation and booking receipts via SMS, providing them with a record of their transaction.

Please register your interest if you like to hear more.

Register Interest

Active Ride - Release Booking (Autocab)

Rides scheduled for the future can be changed to ASAP upon customer request.

Screenshot 2023-10-09 at 12.09.51

Welcome to our new Customers!

We're thrilled to extend a warm welcome to our newest customers who have joined us over the past few months!

As we continue to build your automation, we look forward to helping you streamline your processes and achieve your goals. Thank you for choosing our services!

  • City Fleet
  • Bunbury Taxis
  • Big-O Taxis
  • ABC Aylesbury
  • Sky-Ex
  • West Lothian Private Hire

24/7 Support

If you need something right away, or are having an issue, reach out to us by either of our preferred methods:

Email Support
Submit a Ticket

Emergency Phone Support

 

If everything is down, we’ll help you get back up. Our emergency phone lines for your region can be found in your Flip portal under “Support.” 

Stay tuned for more updates…

Follow us on LinkedIn for more news and insight.

LinkedIn
20220906 - Flip - Hubspot Email Templates-06

Flip, 228 Park Ave S, New York, NY 10003, United States

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