We are excited to announce the integration of Natural Language Processing (NLP) into our Location Capture system.With this innovative feature, we are able to quickly determine if a caller is providing a genuine location or an incorrect one, enhancing our search capabilities
This functionality revolutionizes the way we engage with our callers, elevating their user experience and streamlining our IVR flow. Furthermore, it enables us to enhance our logging process for addresses that we couldn't initially locate. By analyzing these addresses, our location service can identify whether they are real or not, ensuring that we promptly find the correct location when it is provided.
Fixed Phones Improvements
We have enhanced the efficiency of our Fixed Phone feature to provide quicker response times when callers provide a passenger name. Additionally, we have refined our wording and witnessed an exceptional response from engaged callers, resulting in significantly higher booking rates.
Portal Settings - Search Function
Based on customer feedback, we have enhanced our portal by introducing a search feature. Simply navigate to the configurations page and locate this convenient tool in the top left corner.
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